Update 4/5/2024: New Hairline Designs Added | Update 24/6/2024: Frequently Asked Questions Added | Update 3/7/2024: Privacy Policy Added
Update 4/5/2024: New Hairline Designs Added | Update 24/6/2024: Frequently Asked Questions Added | Update 3/7/2024: Privacy Policy Added

Frequently Asked Questions

General
Business hours

Our sales office business hours are Monday to Friday, 8.30 AM to 7 PM. We are closed on Sunday and public holidays.

Our factory business hours are Monday to Saturday, 9.00 AM to 5.30 PM. Lunch Time is 12.30 PM to 1.30 PM. We are closed on Sunday and public holidays.

Office location

Our sales office is in Taman Perindustrian Puchong, factory in Seremban. We don't have any showroom at the moment. Normally we’ll bring samples to show our customers during site measurement. If they wish to visit our factory, we can arrange upon request.

Site visit

For customers located in the Klang Valley, site visits are free of charge. For customers in other states, a deposit of RM250 is required. This deposit will be deducted from your final bill if you proceed to purchase our products.

Covered areas

We mainly cover Klang Valley area. However, we also provide services in Seremban, Melaka, and Johor as-well.

Product
Gate type

Trackless Folding Gate
Folding gate with no track, roller and center stopper. Suitable for entrance size 15ft and above.

Swing Gate
Traditional swing gate with or without center stopper. Suitable for entrance size 15ft and below.

Sliding Gate
Sliding gate with track and roller. Suitable for corner lot property, semi-d, bungalow, factory or property with huge side wall / fencing for gate to slide in to maximize entrance width.

Single Side Trackless Folding Gate
Trackless folding gate that only opens on 1 side. Stopper is compulsory for this gate. Suitable for entrance size 16ft and below.

Swing & Folding Gate
A combination of swing and folding gate. Stopper is compulsory. Suitable for entrance size below 20ft. Swing gate could act as a side gate.

Odd Frame Folding Gate

Available designs

For more design options, please refer to www.ryzn.my/designs/main. All our gates are fully customizable. If you don't find a design you like, we can design according to your preferences.

Autogate system

The autogate system that we're currently using are 1. DCMoto 2. Weigand.

Frame specification

3" Inch Frame: 20ft and below (standard), 20ft and above (N/A)

4" Inch Frame: 20ft and below (optional), 20ft and above (standard)

Orders & Payment
Quotation request

To request an initial quote, simply send us a message on WhatsApp with following details:

1. Name,
2. Location,
3. Gate Size (Width x Height)ft,
4. Gate Type (Trackless Folding / Swing),
5. Gate Design (Screenshot or Pictures of Preferred Designs).

We will provide you with a preliminary estimate based on the information you provide. Once we receive actual measurements from a site visit, we will prepare and send you an official quotation. This ensures that our quote is accurate and tailored to your specific requirements.

Placing an order

Step 1: Site visit & measurement
Step 2: Issue technical drawing that includes design and dimension.
Step 3: Acknowledgement of technical drawing (Gate will fabricate based on the issued drawing)
Step 4: 50% Down Payment is required before fabrication.
Step 5: Fabrication
Step 6: Confirm site status (ready to install)
Step 7: Remaining 50% before delivery
Step 8: Delivery & Installtion

Payment method

Online transfer / bank transfer.

Payment terms

50% Down Payment is required upon confirmation, remaining 50% will be collected before delivery.

Lead time & delivery

Standard lead time would be 4-6 weeks. Urgent case "TBD" (To Be Discussed). Remaining 50% balance is required before delivery.

Cancellation & Refund
Down-payment refund

After the 50% down payment is received, we will start fabrication within 1-3 days. Once fabrication starts, refunds will not be possible.

Deposit refund

For customers in other states, a deposit of RM250 is required. This deposit will be deducted from your final bill if you proceed to purchase our products. If you decide not to proceed with the purchase and request a refund, we will return RM150. The remaining RM100 will be charged to cover our service, including petrol and other expenses.

Cancellation after purchase

Cancellation after purchase will not be possible.

After Sales
Warranty terms

The warranty period are:

1. 10 Years for aluminium gate frame due to manufacturing defects.
2. 10 Years for powder coating natural peeling caused by weather.
3. 3 Years for accessories and bearings due to manufacturing defects.
4. 1 Year for powder coating fading caused by weather.
5. 1 Year for auto gate systems due to manufacturing defects.

The warranty period starts from the date indicated on the delivery order.

Service request

For urgent cases, our service response time is 1-3 days. For non-urgent cases, the response time is approximately 7 days.

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